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Calling

Missed calls and their status

See every missed call, who called back, and mark each one Handled, Unreturned or Unresolved.

Written By Axel Molist

Last updated About 1 month ago

A missed call is a customer you haven't spoken to yet. Olatti lists them in one place, shows who has called back, and lets you mark each one so nothing falls through the gap.

See your missed calls

  • History > Missed shows your own missed calls with the number, time and a call-back button.

  • Analytics > Missed calls shows the team's, with how long each one has been waiting for a response.

Mark a missed call

Each missed call has a status:

  • Missed: nobody has dealt with it yet.

  • Handled: someone called back or otherwise resolved it.

  • Unreturned: it was looked at and deliberately not returned, for example a known nuisance number.

  • Unresolved: someone tried and couldn't reach them.

Open the missed call and choose from the Missed call status menu. The status shows in the Analytics table, so the whole team can see what's been done.

Call back

Click the green call icon on the row. The call goes out from your usual caller ID.

Good to know

  • Notifications. Turn on Missed calls under Settings > Notifications to get a banner and a sound when you miss one.

  • Analytics for missed calls needs the Plus or Unlimited plan. History works on every plan.

  • Voicemails left after a missed call sit under the Voicemail filter in History, with a transcript if your plan includes it.

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