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Privacy and data

Where your calls and transcripts are processed

Voice, transcription and summarisation run on Olatti's own infrastructure in UK data centres, not a third-party AI service.

Written By Axel Molist

Last updated About 1 month ago

Voice, transcription and summarisation run on Olatti's own infrastructure, in our own UK data centres. Not a third-party AI provider, not a transcription service in another country.

What that covers

  • Calls are carried and recorded on infrastructure we run.

  • Transcripts and summaries of calls and voicemails are produced on our own systems. Your conversations aren't sent to an outside AI service to be processed.

  • Meetings and their recordings likewise.

Who's responsible for what

Olatti is the processor for your communications data: calls, recordings, transcripts, summaries, voicemail, messages, contacts and call-flow settings. You're the controller, and a Data Processing Addendum covers how we handle it for you.

For your account, billing, support and website data, Olatti is the controller.

Sub-processors

We use some third-party services for parts of the platform that aren't voice or transcription. Any transfer outside the UK is covered by UK adequacy decisions or standard contractual clauses. Email privacy@olatti.com for the current list.

Security

Data is encrypted in transit. Access is on a need-to-know basis with logging and monitoring, and the network and infrastructure are hardened. If you suspect unauthorised access to your account, email security@olatti.com.

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