Call Pickup Groups

Call Pickup Groups allow users to answer incoming calls for other members of the same group when they are unavailable.

Before you begin
An administrator must:

• Create a Call Pickup Group.

• Add users to the group.

• Note the assigned Call Pickup Prefix, which is used to answer calls from a desk phone.

Answer a call using a desk phone

When another member of your pickup group receives a call:

1. Dial the Call Pickup Prefix.

2. Enter the extension of the user whose phone is ringing.

The call will be connected to your phone.

Answer a call using the Desktop App

When another member of your pickup group receives a call:

1. An incoming call notification appears next to the Softphone.

2. Click the notification to answer the call.

💡 Note: You can only answer calls for users who are members of the same Call Pickup Group.