Get help from Olatti
How to reach a person at Olatti, and which address to use for what.
Written By Axel Molist
Last updated About 1 month ago
Most answers are in this help centre. Search it, or use the chat in the corner, which answers from these articles and hands you to a person if it can't. For anything else, email support@olatti.com.
Ask the help centre first
Type your question into the search box, or open the chat at the bottom right. It's an assistant trained on these articles, so it's quickest for "how do I" questions. If it can't answer, it passes you to the team.
support@olatti.com for help with your account: a call that didn't connect, a setting that won't save, a port that's taking too long. Include your company name and, for a call problem, the number you called and roughly when. If the app misbehaved, send logs too; see How to send logs to our technical team.
hello@olatti.com for everything else: sales, partnerships, press, a feature you'd like.
A person replies within one working day, usually much sooner. There's no call centre and no ticket queue to get lost in.
Priority support
On the Unlimited plan your emails are handled first, and you get dedicated onboarding when you join.
Other addresses
complaints@olatti.com if something has gone wrong and you want it looked at formally. See Make a complaint.
privacy@olatti.com for data requests and our sub-processor list.
security@olatti.com if you think your account has been accessed without permission.
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