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Troubleshooting

How to send logs to our technical team

When a call or the app misbehaves, a log lets us see exactly what happened. Two clicks in the desktop app.

Written By Mariana Kundys

Last updated About 1 month ago

When a call drops, audio fails or the app does something odd, the log tells us what happened on your side. Sending it with your email means we can fix things without a round of questions.

From the desktop app

  1. Go to Settings > General.

  2. At the bottom of the page, click Send Log via Email. Your email app opens with the log attached; send it to support@olatti.com.

  3. If email isn't set up on that computer, click Download Log instead and attach the file to a message to support@olatti.com.

The bottom of the desktop app's General settings, with Send Log via Email and Download Log

What to say in the email

  • What you were doing: calling, answering, in a meeting.

  • What went wrong, in a sentence.

  • The number you called or were called from, and roughly when.

Good to know

  • The log covers the app's own activity: connection events, audio devices, errors. It doesn't contain your call audio or your messages.

  • Send it soon after the problem. Logs cover a limited period.

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