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Team and admin

Departments

Group people into departments so they're easier to find, route and report on.

Written By Axel Molist

Last updated About 1 month ago

Departments are labels for groups of people: Sales, Support, Accounts. They show against each person in User management and Contacts, and they give you a way to see a team's calls together.

Create a department

  1. Go to Settings > User management and open the Departments tab.

  2. Add a department and name it.

  3. Add people to it, or set a person's department when you edit them.

Where departments show up

  • Contacts: colleagues show their department, so a new starter can find "someone in Accounts".

  • User management: the Department column, so you can see who sits where at a glance.

  • Numbers: outbound access lists show each person's department.

Good to know

  • A department isn't a ring group. To ring a whole team, build a ring group in a call flow and add the people.

  • A person can be in one department.

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