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Billing

Change plan, cancel or close your account

No long contracts. Change plan, cancel users or close the account, and what happens to your numbers and data.

Written By Axel Molist

Last updated About 1 month ago

Olatti has no long contracts. Plans renew automatically, and you can change or cancel from your account or by emailing support@olatti.com.

Change plan

  1. Go to Settings > Billing and click Manage next to your plan.

  2. The Plans page shows Metered, Plus and Unlimited with your current plan marked. Use the Billed annually switch to compare annual and monthly prices.

  3. Click Upgrade or Downgrade on the plan you want and confirm.

The Plans page with the current plan marked and Upgrade and Downgrade buttons

Everyone on the account is on the same plan, and allowances pool across them.

Add or remove people

Admins add people under Settings > User management. Billing for a new person starts when they accept their invite. Remove someone and their number can be reassigned to a colleague or a call flow.

Cancel

Cancellation takes effect at the end of the current billing period, and charges already paid aren't refunded except where the law requires it. Credit on the account is held for 90 days after closure, then forfeited.

Before you close the account

  • Numbers. Port them out first. They're reserved for 30 days after closure, then may be released.

  • Recordings, transcripts, messages and contacts. You have 30 days after termination to export them. Content is deleted normally within 90 days.

  • Desk phones are yours to keep. Factory reset them before using them elsewhere.

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