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Team and admin

Roles: account owner, admin and user

What each role can see and change in Olatti.

Written By Axel Molist

Last updated About 1 month ago

Olatti has two access levels, Admin and User, set per person under User management. The person who created the account is the account owner, an admin who also receives the account's notices.

What each role can do

UserAdmin
Make and receive calls, messages, meetingsYesYes
Own settings: profile, devices, audio, calls, voicemail, notificationsYesYes
Add and edit shared contactsYesYes
See Admin settings in the Settings menuNoYes
Global settings: allowed features, music on hold, default caller IDNoYes
User management: add, edit and remove people; departmentsNoYes
Numbers: assign numbers, set outbound accessNoYes
Call flows: build, publish, edit, deleteNoYes
Team analyticsNoYes, where the plan includes it

Recordings and transcripts

Being an admin doesn't automatically open everyone's calls. Each person chooses which admins can access their recordings, transcripts and summaries, under their own Settings > Calls > Call content visibility.

The account owner

The account owner's email is where Olatti sends notices about the account: usage warnings, fair-use messages, billing. To change who that is, email support@olatti.com.

Change someone's role

  1. Go to Settings > User management.

  2. Open the person.

  3. Set User type to Admin or User and save.

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