Team and admin
Add people, set roles and manage account-wide settings
- Invite your teamAdd people to your Olatti account from User management and set them as a user or an admin.
- Change the music on holdPick the sound callers hear on hold, or upload your own, from Global settings.
- Roles: account owner, admin and userWhat each role can see and change in Olatti.
- DepartmentsGroup people into departments so they're easier to find, route and report on.
- Global settings, explainedThe account-wide switches: which features are allowed, music on hold, default caller ID, monitoring, and the defaults new users start with.
- Call monitoring: listen, whisper or bargeLet a manager join a colleague's live call to listen, coach, or step in.
- Analytics: see how calls are being handledMissed calls, response times and who's handling what, on a dashboard you can put on a screen.