Troubleshooting
When something isn't working: audio, notifications, connections and logs
- Connection issues and VPNsOlatti shows as offline, calls won't connect, or things break on the office network.
- How to send logs to our technical teamWhen a call or the app misbehaves, a log lets us see exactly what happened. Two clicks in the desktop app.
- No audio or poor call qualitySilence, echo, robotic voices or dropped calls, and what to check in order.
- Notifications not arrivingYou're missing calls or messages because nothing told you. Four settings to check.