Call flows
Decide what happens to every incoming call: opening hours, menus, ring groups and voicemail
- Call flows: how incoming calls are routedWhat a call flow is, the steps you can build one from, and how drafts and live flows work.
- Build your first call flowPick a number, add opening hours, ring a group when you're open and take a voicemail when you're closed.
- Opening hours and out-of-hours routingUse a Time of day step to treat calls differently when you're open and when you're closed.
- Ring groupsRing several colleagues at once or one after another, and reuse the group across call flows.
- Set up a phone menu (auto attendant)Play callers a greeting and let them press a key for sales, support or anyone else.