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Meetings
Troubleshooting
Connection issues and VPNs
How to send logs to our technical team
No audio or poor call quality
Notifications not arriving
Privacy and data
Export your data or leave
How long we keep your data
Recording calls lawfully
Where your calls and transcripts are processed
Meetings
Start a video meeting
Invite guests who don't have Olatti
Call flows
Call flows: how incoming calls are routed
Build your first call flow
Opening hours and out-of-hours routing
Ring groups
Set up a phone menu (auto attendant)
Contact support
Get help from Olatti
Make a complaint
Team and admin
Invite your team
Change the music on hold
Roles: account owner, admin and user
Departments
Global settings, explained
Call monitoring: listen, whisper or barge
Analytics: see how calls are being handled
Contacts
Shared and private contacts
Billing
Plans compared: Metered, Plus and Unlimited
How billing works: prepaid, Credit and allowances
What counts as a UK call
Fair use on Unlimited
Change plan, cancel or close your account
Refer a business to Olatti
Numbers and porting
Port your number to Olatti
Caller ID and direct dial numbers
Assign a number to a person or a call flow
Add a number
Port your number out of Olatti
The Olatti eSIM line: your business number on your own mobile
Integrations
Connect Olatti to Claude and ChatGPT
Integrations: what connects to Olatti today
Calling
Make your first call
Choose which devices ring, and for how long
How to disable your personal voicemail
Set up your voicemail
How to use Call Pickup Groups feature
Set your summon key
Use the voice assistant
Record calls, and pause recording when you need to
Transcripts, summaries and searching what was said
Missed calls and their status
Switch a live call to another device
Answer and manage incoming calls
Notification settings
Set up your microphone, speaker and camera
During a call: mute, hold, transfer, park and switch device
Messages
Delete a conversation
Message a colleague or start a channel
Devices
Removing a Yealink Phone from a Third-Party Provisioning Server (RPS)
Factory reset a Yealink T58W-Pro desk phone
Set up a Yealink desk phone
Getting started
Introduction to Olatti
Emergency calls (999 and 112) on Olatti
Install the Olatti apps
System requirements
Create your account and start your trial
Sign in to Olatti, and what to do if you can't
Join your team on Olatti
Your profile: name, title, photo, email and password
Meetings
Video meetings with your team and with guests outside the company
Start a video meeting
Meet now, or join a meeting with a code, from the Meet page.
Invite guests who don't have Olatti
Customers and suppliers can join your meetings without an account or an app.