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Call Quality

Bug

call has as tatic sound, breaks up every know and then. This is on almost all calls. I am over WiFi via desktop app, but works fine over Communicator 7. Could be something simple like the Codec in use?

Environment: stage Client: WeUC-DESKTOP Desktop Version: 0.2.48 (prod) Build Number: undefined Realm: e1c9ae.uk.sip.weuc.com

Call Details: Direction: outbound From: Daniel Bailes (243@e1c9ae.uk.sip.weuc.com) To: 02920560261 (02920560261@e1c9ae.uk.sip.weuc.com) Date: 12/02/2026

CDR ID: 202602-ikf5a3558mokvq6hsjmg Timestamp: 1770905008000 User ID: 6854019b97999b30beaa1ee0

Posted by Daniel Bailes ·
Status: Completed3 comments

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Comments3

  • Axel Molist

    Team•

    Mar 24

    We have updated the codecs we use and prioritised OPUS, this was rolled out last week and we are testing the outcome but initial checks show it’s improved the audio quality @Daniel Bailes let us know how you get on.

  • Mariana Kundys

    •

    Feb 12

    Thank you, I will raise it for our infra team, and they will investigate this issue.I will keep you update

  • Daniel Bailes

    •

    Feb 12

    static *