[Olatti→formerly WeUC]_Call Pickup Groups Now Available
How to use the Call Pickup groups feature
Call Pickup Groups
Call Pickup Groups allow users to answer incoming calls for other members of the same group when they are unavailable.
Before you begin
An administrator must:
Create a Call Pickup Group.
Add users to the group.
Note the assigned Call Pickup Prefix, which is used to answer calls from a desk phone.
Answer a call using a desk phone
When another member of your pickup group receives a call:
Dial the Call Pickup Prefix.
Enter the extension of the user whose phone is ringing.
The call will be connected to your phone.
Answer a call using the Desktop App
When another member of your pickup group receives a call:
An incoming call notification appears next to the Softphone.
Click the notification to answer the call.
💡 Note: You can only answer calls for users who are members of the same Call Pickup Group